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Customer Service Representative

Position Title: Customer Service Representative
B&G Equipment Company is looking for someone with solid Customer Service experience on a commercial/industrial product. We need someone that has experience providing excellent Customer Service, can read and comprehend parts lists and that can troubleshooting technical questions.
Position
Summary:
The Customer Service Representative is responsible for maintaining good customer-company relationships through communication and servicing of accounts.
Accountabilities:
o Maintains consistent and friendly attitude, communications and interaction with company customer base. Accurately enter orders directly to computer system and send necessary acknowledgements.
o Follows through on customer requests or questions in a timely and consistent manner. Sets up new accounts. Expedites orders and prepares all necessary paperwork. Issues Return Authorization Numbers to customers.
o Acquires through knowledge of products and parts, customer requirements, company procedures and practices, so as to provide customers with accurate information including technical advice.
o Interacts with Sales and shipping departments as well as other departments within the Company to establish shipping dates, solve problems, correct errors and provide information to customers.
o Communicates difficult problems/concerns to Supervisor.
Qualifications:
2-3 years Customer Service experience on a commercial/industrial product required. Proficiency with computers, excellent temperament skills are required.

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